Customer Experience Management
Your Strategic Plan for Lifetime Loyalty, Growth and Profitability
Success in business is measured in terms of attracting – and keeping – repeat and referral profitability. The key element to achieving that is customer loyalty. Your customers expect and deserve exceptional experiences that differentiate your business from the competition. Treated with genuine caring and fairness, they will reward you with their loyalty for a lifetime.
The course explores a full-circle, integrated strategic game plan you can easily customize to manage your own customer experience program. Clearly identified and defined, five strategies work in concert to prepare you to meet and exceed your customers’ expectations for value and great service. With rewarding customer experiences, you’ll earn the loyalty you need to sustain your business and profitability for a lifetime.
Instructor: Vicki Lynne Morgan, Russmor Mentoring Group
Course fee: FREE
Registration is required.
Wed Mar 24 & 31 10am – 12Noon REGISTER FOR THIS DATE
Questions? Contact the SBDC office: Phone: (908) 526-1200 x8516 Email: firstname.lastname@example.org