(NEW) ‘CX’ Customer Experience Management – Webinar
Customers ‘rule.’ They buy for their reasons, not yours! Customers have expectations. They don’t want to be ‘sold,’ but rather they want to enjoy an engaging buying experience. The key element to entice customers is the exceptional customer service they expect. It’s all about building a customer-centric relationship with a ROI measured in terms of repeat and referral business. This program explores 5 full-circle™ strategies to create your own customer experience program, including: relationship and customer tactics, product knowledge, presentation skills, and after-the-sale systems. Each strategy works in concert to earn customer loyalty ‘for a lifetime’ and new business referrals.
Instructor: Vicki Lynne Morgan, Russmor Mentoring Group
Course fee: FREE
Mon, Oct 18, 10am to noon — REGISTER FOR THIS DATE
Questions? Contact the SBDC office: Phone: (908) 526-1200 x8516 Email: firstname.lastname@example.org
Please note: Those who register for an SBDC at RVCC webinar will be provided with secure Zoom sign-in information that will allow you to join the class remotely. Attendees can observe and listen as the instructor teaches the class, view and download presentation materials and interact during discussion or Q&A periods. To participate in a webinar session, you will need either a desktop or laptop computer, tablet, mobile phone, or another appropriate device with webcam and microphone set-up and internet connectivity. You can pretest your equipment and connection by accessing the test facility on the Zoom website (www.zoom.us/test ). Detailed participation instructions and the Zoom webinar invitation will be provided to those who register, in a class confirmation email sent at least two business days prior to the start of the webinar.